We're a small team and we read every message. Here's how to reach us and answers to the questions we get most.
Copy the link to a travel video from TikTok, YouTube, or Instagram, open PinTrips, and paste it in. PinTrips reads the video's title, caption, and thumbnail to detect the place and add it to your map.
Plus unlocks unlimited pins and collections, unlimited AI itineraries, multi-location trips, and PDF export. It's an auto-renewing subscription billed through the App Store or Google Play, and you can cancel any time in your device's store settings.
Subscriptions are managed by the app store, not by PinTrips. On iPhone: Settings → your name → Subscriptions → PinTrips. On Android: Play Store → Profile → Payments & subscriptions. Cancelling stops the next renewal; access continues until the end of the current period.
Open the app and go to Settings → Account center → Delete account. This permanently removes your profile and content, subject to limited retention required by law. You can also email us and we'll help.
Location detection uses AI and isn't always perfect. You can edit or remove a pin from its detail screen. If something looks consistently wrong, let us know at [email protected] so we can improve it.
You have rights over your personal data (access, correction, deletion, and more). See our Privacy Policy or email us and we'll take care of it.